Your AI journey with Microsoft — from day one to transformation.
From the deployment-ready Microsoft 365 Copilot to your own agents. In clear, predictable steps — with measurable value in every phase.
Four steps, one path
Maturity assessment
Which offering suits you?
Three questions are enough. You will receive a recommendation immediately — and can make an enquiry directly.
How extensively is Microsoft Copilot in use with you today?
What is your next destination?
What is your focus?
Copilot Starter
Microsoft 365 Copilot ready to go — in one day.
Copilot Explorer
Structured pilot with training, governance and implementation of initial use cases.
Copilot Scale & Agents
From pilot to company-wide scaling — with agents and adoption.
Agent Starter
Your first AI agent of your own — ready for use in a single day.
Agent Builder
Developing, testing and rolling out multiple Copilot agents into production.
Agent 365 Governance & Scale
Make AI agents enterprise-wide visible, secure and run them at scale.
Frontier Transformation
From Copilot adoption to AI-driven enterprise transformation.
The portfolio
Two paths, four steps.
Copilot helps staff be more productive in their day-to-day work. Agents automate entire processes. Depending on your level of maturity, you can get started at the right stage — click on a package for full details.
Copilot Starter
Microsoft 365 Copilot ready to go — in one day.
Copilot Explorer
Structured pilot with training, governance and implementation of initial use cases.
Copilot Scale & Agents
From pilot to company-wide scaling — with agents and adoption.
Frontier Transformation
From Copilot adoption to AI-driven enterprise transformation.
View details →Agent Starter
Your first AI agent of your own — ready for use in a single day.
Agent Builder
Developing, testing and rolling out multiple Copilot agents into production.
Operations & scaling run via the overarching governance layer ↓
Agent 365 Governance & Scale
Make AI agents enterprise-wide visible, secure and run them at scale.
Across all phases
Safely managed. Denominated in euros.
No matter at which point you get on board — every package is centrally controlled and its value in euros demonstrated. Clear baseline, measured before and after.
Centrally controlled
Identity, security and control run via the governance layer — no sprawl.
Denominated in euros
No vague saves time, but a figure that carries weight in management — at every stage.
Initial consultation
Let's plan your first step.
We will get back to you within one working day. No obligation, concrete and with a clear next step for your situation.
Thank you — we'll be in touch.
We have received your enquiry. A contact person from LM IT Services AG will get in touch with you within one working day.
Copilot Starter
Microsoft 365 Copilot ready to go — in one day.
Fast, low-risk introduction to Microsoft 365 Copilot. In one day, you will gain clarity on potential, initial use cases and next steps — ideal if you do not yet have any Copilot licences or experience.
The procedure
- ›Inventory of M365 environment & licensing
- ›Brief Assessment: Data Structure, Security, Compliance
- ›Identification of suitable pilot users
- ›Hands-on Demo: Word, Outlook, Teams, Copilot Chat
- ›Collection & prioritisation of 3–5 quick-win use cases
- ›Executive summary with recommendation
- ›Presentation of the results to decision-makers
- ›Concrete recommendation for action (Go / No-Go)
- ›Handover presentation & use-case list
- ›Rough roadmap towards Copilot Explorer
- ›Effort estimate for scaling
- ›Recommendation of suitable licence models
Our services at a glance
Copilot Explorer
Structured pilot with training, governance and implementation of initial use cases.
A clearly defined pilot phase: we will set up a pilot group of up to 25 users, train your key users and implement initial use cases in live operation — with a clear recommendation for rollout and licensing. Unlike a pure training pilot, our programme includes the practical implementation of initial use cases.
The procedure
- ›Tenant Check, Security, Monitoring
- ›Persona mapping and standard use cases
- ›Governance guidelines and pilot framework
- ›Communications plan for pilot group
- ›Key user onboarding (up to 25 people)
- ›Training Workshops: 2 × 2h
- ›Community / Exchange format
- ›Floorwalking slot for pilot week
- ›Usage analysis & feedback
- ›Business value assessment
- ›Management presentation with rollout recommendation
- ›Licensing & Scaling Recommendations
- ›Additional training slots (Excel, PowerPoint)
- ›Expansion of the pilot group
- ›In-depth security and compliance audit
Our services at a glance
Copilot Scale & Agents
From pilot to company-wide scaling — with agents and adoption.
Rollout management, development of individual Copilot Studio agents, adoption programmes and a Centre of Excellence — including a roadmap for continuous AI transformation. For companies with 50+ users and a specific need for agents.
The procedure
- ›Rollout plan for all target groups and departments
- ›Security, Compliance and Data Structure Review
- ›Licence and Cost Model for Scaling
- ›Advanced governance guardrails
- ›Use-Case Discovery is a department
- ›Development & Testing of Copilot Studio Agents
- ›Integration of existing M365 agents
- ›Integration of relevant data sources
- ›Training workshops for all groups of employees
- ›Establishment of a Centre of Excellence (CoE)
- ›Copilot Desk / Floorwalking during rollout
- ›Communications & Change Campaign
- ›Refining Workshops: Q&A, Prompt Tuning
- ›Evaluation of Impact & Business Value
- ›Extended Agent Roadmap (2nd Wave)
- ›AI Transformation Roadmap for the following year
Our services at a glance
Agent Starter
Your first AI agent of your own — ready for use in a single day.
In one day, an idea becomes a ready-to-use AI agent: we identify the right use case, build the agent live in Microsoft Copilot Studio, and present the result to decision-makers.
The procedure
- ›Short workshop: Where does an agent bring the greatest benefit?
- ›Selection of a specific use case (FAQ, HR, or sales agent)
- ›Outline of knowledge, actions & data sources
- ›Design of the agent in Microsoft Copilot Studio
- ›Integration of first knowledge source (e.g. SharePoint)
- ›Testing & polishing directly with your team
- ›Prepare publication in Teams / Copilot
- ›Presentation of the finished agent to decision-makers
- ›Quick guide for care and further development
- ›Recommendation for next use cases
- ›Licensing Overview (Copilot Studio Credits)
- ›Classification under Governance & Security
- ›Recommendation regarding Agent Builder
Our services at a glance
Agent Builder
Developing, testing and rolling out multiple Copilot agents into production.
Your structured path from individual agent ideas to multiple production-ready AI agents: up to three agents with Copilot Studio including knowledge integration and actions — featuring an initial governance and licensing structure as a foundation.
The procedure
- ›Use Case Discovery Workshop is a department
- ›Prioritisation and selection of up to 3 use cases
- ›Copilot Studio licensing review & tenant setup
- ›Definition of pilot group & success criteria
- ›Development of up to 3 agents with Copilot Studio
- ›Integration of knowledge (SharePoint, Dataverse, Connectors)
- ›Configuration of actions & simple workflows
- ›Iterative testing with pilot users
- ›Publication of the agents in Teams & Copilot
- ›Training Workshop: Usage & Feedback Process
- ›Governance Basis: Roles, Approvals, Monitoring
- ›Roadmap for further agents & scaling
- ›More agents beyond the 3
- ›Integration of external data sources (SAP, CRM)
- ›In-depth security and compliance audit
Our services at a glance
Agent 365 Governance & Scale
Make AI agents enterprise-wide visible, secure and run them at scale.
With Microsoft Agent 365, a central control plane for AI agents is being created — including Entra identities, lifecycle management, and security and compliance controls. We create transparency across all agents and prepare you for secure, scaled operations.
The procedure
- ›Inventory of existing agents (incl. Shadow AI)
- ›Assessment of identity, access and compliance status
- ›Licence check: Agent 365 as an add-on vs M365 E7
- ›Risk Prioritisation & Quick Wins
- ›Introduction of Agent 365 as central control plane
- ›Provisioning of Entra identities & roles for agents
- ›Policy templates from Entra, Purview, Defender
- ›Approval and escalation processes for new agents
- ›Onboarding of further departments & agent owners
- ›Expansion of the agent portfolio based on prioritisation
- ›Training Agent Owner and IT Administration
- ›Set up monitoring and audit dashboards
- ›Rule-based governance (auto-reassignment, risk blocking)
- ›Regular review cycles for the portfolio and policies
- ›KPI and business value reporting for management
Our services at a glance
Frontier Transformation
From Copilot adoption to AI-driven enterprise transformation.
Agentic AI, Microsoft IQ Platform (Work IQ · Foundry IQ · Fabric IQ), Hypervelocity Engineering and a Frontier Center of Excellence — based on Microsoft's Forward Deployed Engineering blueprint. Measurable business results in weeks rather than months.
The procedure
- ›Mapping AI opportunities against business priorities
- ›Define 3–5 measurable business outcomes
- ›Secure Executive Sponsorship & Funding
- ›Frontier Readiness Assessment
- ›Setting up Azure AI Foundry & Agent 365
- ›Security, Compliance & Data Governance
- ›Operationalise Responsible AI Controls
- ›Set up Fabric IQ data foundation
- ›Design and build of the first production agent
- ›Hypervelocity Engineering: Weeks instead of months
- ›Copilot Studio + Azure AI Foundry (pro-code)
- ›End-User Testing & Iteration
- ›Further agent patterns for processes & teams
- ›Establishing and embedding the Frontier CoE
- ›AI Transformation Roadmap for the following year
Our services at a glance