Optimise the efficiency of your company
Discover the future of process automation
Optimise the efficiency of your company
Discover the future of process automation
Software-independent process automation
Whether you use SAP, Salesforce, Oracle, Dynamics or any other software in your company is irrelevant. Processes can be optimised and automated in any software. This reduces your employees' workload in the long term and frees up valuable time for value-adding activities.
We are focussing on the following goals:
- Increasing efficiency
- Cost savings
- Increase customer satisfaction
- Averting a shortage of skilled labour
Which processes can be automated in the company?
Independent accounting
Automated accounting processes track transactions, create invoices and generate reports.
Customer service
Chatbots and virtual assistants answer frequently asked questions and solve problems easily. This noticeably reduces the workload of human customer service.
Manufacturing and production
Robots and automated machines are used in production to perform repetitive tasks and increase productivity.
Sustainability reporting
Automated data imports provide you with sustainability reporting in line with the CSRD and eliminate the need for time-consuming research.
Data processing and analysis
Automated systems analyse large amounts of data quickly and accurately, which is particularly useful in areas such as finance, marketing and healthcare.
Human Resources
Applicant management, onboarding, holiday requests, expense reports and many other employee processes can be automated.
IT and network management
Tickets can be optimally resolved in a fully automated manner. Automated systems recognise and rectify network problems, carry out software updates and security checks.
Workflows
The creation of fully automated workflows and authorisation processes provide your process landscape with a stable basic framework.
There is potential in your business processes. We help you to realise it.
Choosing the right processes is crucial for acceptance among the workforce. Not all processes are suitable for automation, as human labour is often irreplaceable. In an introductory meeting, we will advise you and outline the potential together.
Our promise:
In our consulting services, we only take a close look at those processes whose optimisation promises a positive return on investment and reduces your employees' workload in the long term. We never lose sight of the most important thing in your company: your employees. Continuous change management increases acceptance of the optimised processes.
Use case of a customer of LM IT Services AG:
Our promise
In the process of calculating travel costs and expenses for a customer's employees, these were carried out by the HR department. Two employees each spent around half a day of their working time twice a week on this.
Our optimisation
We have replaced the forms for the company's employees with digital input masks on a SharePoint. The data entered in these forms is now sent directly to the line manager and authorised. This approval triggers the payroll process and automatically transfers the data to the HR management system. All underlying processes (filing of the approval, filing in the personnel file, etc.) are carried out automatically in the background. The HR department can carry out a visual check of the results as required, but no longer has to. The authorisation and payroll process is therefore audit-proof and fully automated.
Company size
approx. 4,500 employees
Industry
Service industry
Your company will also benefit from process automation
(sample return on investment calculation)
The calculation is simple: if the automation of a process is more favourable than the personnel costs for manual processing, we automate it. If not, we don't! The only costs incurred for this process in subsequent years are minor adjustments if a system or process has changed. Incidentally, most of our customers do not incur any additional licence costs as they have already purchased the required software for other activities within the company.
"That's not possible with our system."
Yes, it works very well with your system too. In 30 years, we have already worked with many different ERP systems, CRM databases, data warehouses, servers and clouds. If process automation is worthwhile for you, we will also find a way for you to make a profit. And we claim that we already have a solution for most problems in our portfolio.
Do you have any questions?
Simply book one directly Date or write us a Message.
Book an appointment
Whether you have specific process challenges or general questions about automation - we are there for you. Together, we will discover your potential and develop customised solutions. Contact us without obligation and find out how your company can benefit from optimised and automated processes.
The most important answers to your questions about process automation:
What is a process analysis?
When analysing processes, we only look at the most promising company processes. It only takes a few hours for the process to be modelled and for the costs to be estimated. By asking specific questions, the expert can create a process model on site with those involved and have the accuracy confirmed. The observation is entertaining and builds familiarity with the project through direct participation.
When can we expect the first results?
We say: as quickly as possible! This also increases the confidence of your employees. We always try to find quick wins that are simple and quick to implement so that the added value for those involved is quickly visible. Depending on the desired project structure, which is agreed with you, this can happen after 2 months. However, some customers also want a holistic view of processes, so that all processes are first recorded in full and then processes are automated across departments. In this case, our development department becomes active in the last department after the process has been recorded. The faster we coordinate this, the faster you can expect implementation.
What is process optimisation?
If you digitise a bad process, you will end up with a bad, expensive digital process. This also applies to process automation. That's why we first look at your process and apply various methods to turn the existing process into a smooth, streamlined process. Not everything has to be redesigned. In most cases, small changes are sufficient for meaningful automation to take place. Work steps can be omitted, distributed differently or sequences in the process flow can be changed.
What is change management?
Change management encompasses all measures and activities that are necessary to successfully implement changes in an organisation. We humans are creatures of habit, which is why change has to be made palatable to us. A large part of this is participation and communication. We therefore take care of large parts of the management of this change so that afterwards not only does everything work, but is also accepted.
Is the process optimisation divided into phases?
We are always guided by a project approach that works well but is not rigid. It must also fit your company. Nevertheless, it has proven successful that we define the goals together, name processes and get to work immediately in order to achieve good results quickly. We identify the best processes from a strategic point of view and create an immediate target model. This is followed by direct implementation by our development team so that it doesn't take months for the first signs of progress to become visible, but so that direct added value can be recognised through the involvement of your employees.
Which processes should be automated?
Only processes for which automation is worthwhile, i.e. the costs for automation are measurably amortised. Of course, it makes no sense to automate a process that is carried out once a year for 30 minutes, for example, as the costs exceed the added value. But (!): Context is key! If this process is absolutely necessary to ensure production for the next few days and has often been forgotten, then automation can also be worthwhile here. Example: Extending access authorisations for employees so that hundreds of people are not denied access to the workplace one morning. Nevertheless, we calculate the costs of your core processes, identify avoidable time wasters and then estimate the cost of automation. For us, process automation is not an end in itself.
Does a process analysis need to be carried out?
No, that is your decision and saves costs in the short term. But before a car, for example, goes into mass production, it is also checked down to the last detail, because it is not only the profit that is scalable, but also potential errors. Many processes are linked to a number of other processes that are prone to errors due to poor execution. This is why a lean process mapping with associated optimisation is always advisable. It also gives your company much more transparency about what happens in your organisation on a daily basis.
All information on the maturity level check
We would be happy to carry out a maturity check at your company. This usually takes two weeks and provides you with information on how well your company is digitalised, autonomous and automated and where there is still a need for action. However, the maturity check is more for very digitalised companies that want to go even deeper into automation. During our initial contacts, we will very quickly establish where you need to take action and whether the maturity check is something for later. After all, you get your car in order before you go for an MOT.