Optimize your company’s efficiency

Discover the future of process automation

LM IT \ Process automation

Process automation independent from software

Whether you use SAP, Salesforce, Oracle, Dynamics, or any other software in your company does not matter. Processes can be optimized and automated in any software. This reduces your employees’ workload in the long term and frees up valuable time for value-adding activities.

Boost efficiency
Save expenses
Increase customer satisfaction
Averting a shortage of skilled labor

Which processes can be automated within the company?

Independent Accounting

Automated accounting processes track transactions, create invoices and generate reports.

Customer Service

Chatbots and virtual assistants answer frequently asked questions and solve problems easily. This reduces the workload of human customer service significantly.

Manufacture and production

Robots and automated machines are used in production to perform repetitive tasks and increase productivity.

Reporting on sustainability

Automated data imports provide you with sustainability reporting in line with the CSRD and make time-consuming research unnecessary.

Data processing and Analysis

Automated systems analyze substantial amounts of data quickly and accurately, which is particularly useful in areas such as finance, marketing, and healthcare.

Human Resources

Applicant management, onboarding, holiday requests, expense reports and many other employee processes can be automated.

IT and network management

Tickets may be optimally resolved in a fully automated manner. Automated systems recognize and rectify network problems, carry out software updates and security checks.

Workflows

The creation of fully automated workflows and authorization processes provide your process landscape with a stable basic framework.

There is potential in your business processes. We help you to unfold it.

Choosing the right processes is crucial for acceptance among the workforces. Not all processes are suitable for automation, as human labor is often irreplaceable. In an introductory meeting, we will advise you and outline the potential together.

Our promise:

In our consulting services, we only take a close look at those processes whose optimization promises a positive return on investment and reduces your employees’ workload in the long term. We never lose sight of the most important thing in your company: your employees. Continuous change management increases acceptance of the optimised processes.

Use case of an LM IT Services AG customer:

Our promise

In the process of reporting travel costs and expenses for a customer’s employees, these were carried out by the human resources department. Two employees each used around half a day of their working time for this job twice a week.

Our optimization

We have replaced the forms for the company’s employees with digital input masks on SharePoint. The data entered in these forms are now sent directly to the line manager and are authorized. This approval triggers the payroll process and automatically transfers the data to the HR management system. All underlying processes (filing of the approval, filing in the personnel file, etc.) are carried out automatically in the background. The HR department can visually check the results as required but no longer have to. The authorization and payroll process are therefore audit-proof and fully automated.

isms sharepoint mockup homesite
Company size

approx. 4,500 employees

Industry

Service industry

Your company will also benefit from process automation

(Return on Invest sample calculation)

The calculation is simple: if the automation of a process is more favorable than the personnel costs for manual processing, we automate it. If it´s not, we don´t! The only costs incurred for this process in subsequent years are minor adjustments if a system or process has changed. Incidentally, most of our customers do not incur any additional license costs as they have already purchased the required software for other activities within the company.

‘It’s not possible with our system.’

Yes, it works very well with your system too. In 30 years, we have worked with many different ERP systems, CRM databases, data warehouses, servers, and clouds. If process automation is worthwhile for you, we will also find a way for you to make a profit. And we claim that we already have a solution for most problems in our portfolio.

Do you have questions?

Whether you have specific process challenges or ordinary questions about automation – we are there for you. Together, we will discover your potential and develop customized solutions. Contact us without obligation and find out how your company can benefit from optimized and automated processes.

Dr. Tim Arlinghaus

Your contact for all questions relating to process optimization and process automation in your company.

The most important answers to your questions about process automation:

What is a process analysis?
When analyzing processes, we only look at the most promising company processes. It only takes a few hours for the process to be modelled, and an estimate of the effort involved must be made. By asking specific questions, the expert on site can already create a process model with those involved and have the accuracy confirmed. The observation is entertaining and builds familiarity with the project through direct participation.
When can we expect the first results?
We say: As soon as possible! This also increases the confidence of your employees. We always try to find quick-wins that are fast and easy to implement to make the added value visible quickly for those involved. Depending on the desired project structure, which is approved by you, this can happen after 2 months. However, some customers also want a holistic view of processes, so that all processes are first recorded in full and then processes are automated across departments. In this case, our development department becomes active in the last department after the process has been recorded. The faster we coordinate this, the faster you can expect implementation.
What is process optimization?
If you digitize a bad process, you end up with a bad, expensive digital process. This also applies to process automation. That is why we first look at your process and apply various methods to turn the existing process into a smooth, leaner process. Not everything must be redesigned. In most cases, slight changes are sufficient for meaningful automation to take place. Work steps can be removed, distributed differently or sequences in the process flow can be changed.
What is change management?
Change management includes all measures and activities necessary to successfully implement changes in an organization. We humans are creatures of habit, which is why change must be presented palatably to us. A big part of this is participation and communication. That is why we take care of a lot of the management of this change, so that afterwards not only does everything work, but is also accepted.
Is process optimization divided into phases?
We are always guided by a project approach that works well but is not rigid. It also has to suit your company. Nevertheless, it has proven successful that we define the goals together, name processes and get to work immediately to achieve satisfactory results quickly. We identify the best processes from a strategic point of view and create an prompt target model. This is followed by direct implementation by our development team so that it does not take months for the first signs of progress to become visible, but so that direct added value can be recognized through the involvement of your employees.
Which processes should be automated?
Only processes for which automation is worthwhile, i.e., the costs for automation, are measurably amortized. Of course, it makes no sense to automate a process that is carried out once a year for 30 minutes, for example, as the costs exceed the added value. But (!): Context is key! If this process is necessary to ensure production for the next few days and has often been forgotten, then automation can also be worthwhile here. Example: Extending access authorizations for employees so that hundreds of people are not denied access to the workplace one morning. Nevertheless, we calculate the costs of your core processes, identify avoidable time wasters, and then estimate the cost of automation. For us, process automation is not an end in itself.
Do you need to carry out a process analysis?
No, that is your decision, and it saves money in the short term. However, before a car goes into mass production, for example, it is checked down to the last detail, because it is not only the profit that is scalable, but also potential errors. Many processes are linked to many others prone to errors due to poor execution. This is why a lean process mapping with associated optimization is always advisable. It also gives your company much more transparency about what happens in your organization daily.
All information on the maturity check
We would be happy to carry out a maturity check at your company. This usually takes two weeks and provides you with information on how well your company is digitalized, autonomous and automated and where there is still a need for action.
However, the maturity check is more for very digitalized companies that want to go even deeper into automation. During our first contacts, we will quickly establish where you need to act and if the maturity check is something for later. After all, you get your car in order before you go for an MOT.