Managed Services
Increase efficiency, relieve IT
Relieve IT, promote innovation. Managed services that work.
A shortage of skilled labour, overworked IT teams, a lack of innovative strength. Many companies know these challenges only too well. When internal IT reaches its limits, projects are slowed down, important tasks are left undone and satisfaction levels fall. Our answer: scalable managed services that provide support exactly where your company needs it. Whether full stack service provider or dedicated services, whether on-site, in the cloud or hybrid: with us as your partner, you gain time, expertise and stability for your day-to-day business and for the future.
Managed Services Portfolio:
structured & consistent
Efficient and consistent processes ensure predictable quality. Our services are based on the ITIL framework and Jira Service Management, for automated processes, documented CMDB data and clear KPI reports. The ideal basis for stable and scalable IT operations.
Service Desk
Asset Management
Service Desk
Asset Management
Service Desk
Asset Management
Change management
Continuity Management
Capacity Management
Interested in our services?
Incident Management
Service Request Management
Problem management
Configuration Management
Service Desk
Asset Management
Change management
Interested in our services?
Continuity Management
Capacity Management
Our managed services - your benefits
IT specialists on call
2nd & 3rd level support when you need it, no more long recruiting processes.
24/7 or 8/5 - you decide
Round-the-clock availability of your systems on request by our service team or via partner SOC.
Customised & scalable
You choose: dedicated individual service or complete operation of your IT infrastructure.
Full transparency & security
ITIL-based processes, KPI reporting, ISO 27001-compliant - for maximum reliability.
More room for innovation
Your internal IT can concentrate on value-adding tasks and we take care of the rest.
Scalable managed services for smooth processes and long-term success
"We support you from the initial analysis to ongoing operation and ensure that your systems grow with your requirements. With experience, foresight and practical advice, we create a basis that you can build on in the long term."
Scalable managed services for smooth processes and long-term success
"We support you from the initial analysis to ongoing operation and ensure that your systems grow with your requirements. With experience, foresight and practical advice, we create a basis that you can build on in the long term."
Our Managed Services modules at a glance
Managed Identity
Automated identity management based on Microsoft Entra ID, with secure access, self-service, HR integration and continuous security optimisation.
Managed
Infrastructure
We manage your networks, firewalls and virtualisation - on-premises, hybrid or in the cloud, based on Microsoft Azure. On request, also with the appropriate security architecture.
Managed endpoint
Whether laptop, smartphone or virtualised workstation, we take care of your end devices, including provisioning, automation, protection and update management with Microsoft 365.
Managed server
Server operation on Windows or Linux. We ensure stability, patches, monitoring and security, whether in your own data centre or in the cloud.
End user support
Our multi-level support structure, from the service desk to on-site support, ensures smooth operation and a high level of user satisfaction.
Managed platform
Microsoft Teams, SharePoint, Exchange or Power Platform, we operate, maintain and optimise your digital working environments reliably and securely.
Managed Services & Applications
Operation of web, client and server applications as well as SaaS solutions including interface management - flexible, secure and transparently documented.
Our Managed Services modules at a glance
Managed Identity
Automated identity management based on Microsoft Entra ID, with secure access, self-service, HR integration and continuous security optimisation.
Managed
Infrastructure
We manage your networks, firewalls and virtualisation - on-premises, hybrid or in the cloud, based on Microsoft Azure. On request, also with the appropriate security architecture.
Managed endpoint
Whether laptop, smartphone or virtualised workstation, we take care of your end devices, including provisioning, automation, protection and update management with Microsoft 365.
Managed server
Server operation on Windows or Linux. We ensure stability, patches, monitoring and security, whether in your own data centre or in the cloud.
End user support
Our multi-level support structure, from the service desk to on-site support, ensures smooth operation and a high level of user satisfaction.
Relief for your IT - we manage it for you!
Whether operation, support or further development: we take care of your IT so that you can concentrate on your core business.
Managed platform
Microsoft Teams, SharePoint, Exchange or Power Platform, we operate, maintain and optimise your digital working environments reliably and securely.
Managed Services & Applications
Operation of web, client and server applications as well as SaaS solutions including interface management - flexible, secure and transparently documented.
Your IT under observation - in the best sense in the best sense.
Security module: SIEM & SOC on demand
Whether security events or compliance requirements - we can integrate a SIEM system based on Microsoft Sentinel on request. And for companies with particularly high protection requirements, we also implement a 24/7 SOC (Security Operations Centre) together with our experienced partner.
Knowledge Knowledge that takes your IT further
In our blog, we share knowledge, experiences and best practices relating to IT operations, security and cloud solutions. Discover the latest blog posts on managed services, IT strategies and technologies that will really help your company move forward.
Success stories: How companies benefit from managed services
Company size:
approx. 1,300 employees
Industry:
Energy, public transport, water supply
"We would like to thank the entire LM IT team for their excellent support and cooperation. The interaction and dialogue with our central municipal utility IT works smoothly, so that we feel well advised at all times. We look forward to further joint projects."
Holger Harms
Head of IT Operations, Stadtwerke Osnabrück
Company size:
approx. 3,500 employees
Industry:
Newspaper and book publishers, printers, radio stations
"By introducing Microsoft 365 with the support of LM AG, we at Medien Union IT have significantly raised our security standards and increased productivity. The enhanced security functions and seamless integration into our IT infrastructure enable us to proactively combat threats and work together more efficiently. Our IT department has been empowered by our colleagues at LM AG to configure Microsoft's diverse cloud solutions independently and thus create a secure and robust IT environment."
Hans Schwendner
Managing Director, Medien Union IT Management
Company size:
approx. 1,500 employees
Industry:
Sewing technology, clothing, automotive
"The consolidation project planned and implemented by LM AG is a milestone for the Dürkopp Adler Group. The establishment of Microsoft 365 in a shared tenant guarantees us centralised, secure management of all identities and devices as well as future-proof collaboration and communication within the company and with partners."
Philip Gänsel
Head of Group IT, Dürkopp Adler GmbH
Do you have any questions?
Simply book one directly Date or write us a Message.
Book an appointment
In a personal meeting, we can clarify any questions you may have about consulting, design and development of a customised managed services solution for your company.
The most important answers to your questions about Managed Services:
What role does Microsoft 365 or Microsoft Azure play in Managed Services?
It is important to us to provide our customers with the best possible services and the latest technologies. Depending on the service modules, these are therefore based on components that are provided via Microsoft 365 and/or Microsoft Azure. For the Managed Identity, Managed Endpoint and Managed Platform modules in particular, the possibilities of the Microsoft 365 product family are the ideal basis for enabling secure, efficient and modern working methods. We would be happy to advise and support you on the question of whether and how Microsoft 365 can be optimally introduced in your organisation.
Managed services are a great prospect, but I need ad hoc help with my IT. Can LM help me here too?
In general, we always try to help our customers in the best possible way. Let's talk about your challenges and needs and we'll see where we can best start to solve your acute problems. With our large network of experts, we can often provide support in many subject areas and technologies at short notice. We can also discuss sustainable solutions on this basis and thus prevent you from getting into such situations in the future.
Can I also purchase individual services?
Our service modules are designed to function as stand-alone modules. By defining clear handover points and responsibilities, they can also be individually phased into your service strategy. Of course, we can also discuss customised service agreements.
We have not yet implemented IT service management. Is that a problem?
No. We use the Jira service management framework from Atlassian to map our IT service management processes. As part of the service takeover, you are created as a separate client for the ticket system and can submit tickets and service requests to us and track their status. However, it is also possible to create and utilise connections to existing ticket systems in your company via interfaces.
Technologies are constantly evolving, how can we continue to benefit from innovations in the future despite managed services?
Innovations and technological developments are also an important success factor for the continuous development of our services. We monitor market and technology trends, evaluate new solutions and integrate relevant innovations into our services. This allows you to benefit from further developments without having to keep track of complex technologies yourself. At the same time, we actively advise you when new functions, tools or approaches offer added value for your company. In this way, we ensure that you not only work in a stable and secure manner, but also benefit from technological innovations in the long term.